Return & Refund Policy
Last Updated:
Our Return & Refund Commitment
Your satisfaction is our priority. We've designed a seamless return process to ensure your peace of mind.
At Luxury Store, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with our straightforward return and refund process.
We accept returns and exchanges for most items within 30 days of delivery. All returned items must be in their original condition: unworn, unused, with original tags attached, and in the original packaging.
Please contact our customer service team before initiating any return to ensure a smooth process and receive your return authorization.
Return Eligibility Criteria
To qualify for a return or exchange, please ensure your items meet these requirements
Time Frame
- Returns must be initiated within 30 days of delivery
- Exchanges must be requested within 30 days
- Refunds processed within 5-10 business days after return receipt
Item Condition
- Items must be unworn and unused
- Original tags must be attached
- Original packaging must be included
- No signs of wear or damage
Documentation
- Original receipt or proof of purchase required
- Return authorization number needed
- Completed return form included
Shipping
- Return shipping costs are customer's responsibility
- Recommended tracked shipping method
- Original shipping fees are non-refundable
Return Process
Follow these simple steps to return your items
Contact Us
Email our support team with your order details and reason for return
Get Authorization
Receive your return authorization number and instructions
Package Items
Securely package items with original tags and packaging
Ship Return
Ship your return using a tracked delivery service
Refund Process
Understanding how and when you'll receive your refund
Inspection
We inspect returned items upon receipt (1-2 business days)
Approval
Refund approval email sent once inspection is complete
Processing
Refund processed to your original payment method (5-10 business days)
Note: Shipping costs are non-refundable. It may take additional time for your bank or credit card company to process and post the refund to your account.
Non-Returnable Items
For health and safety reasons, certain items cannot be returned
Intimate Apparel
Swimwear, underwear, and other intimate items for hygiene reasons
Personalized Items
Customized, monogrammed, or made-to-order products
Final Sale Items
Items marked as "final sale" or purchased during clearance events
Damaged Items
Products damaged by customer misuse or without original packaging
Need Assistance?
Our dedicated support team is here to help with any return or refund inquiries